Terms & Conditions

1. General

These Terms & Conditions apply to all orders placed through the CLEANOVA online store.

By using this website and placing an order, you agree to these Terms & Conditions.

2. Contract Partner

CLEANOVA
Tecom Brands
Winterbergstraße. 11
79254, Oberried
Germany

Email: support@cleanovabeauty.com

3. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to modify, discontinue, or update products and prices at any time without prior notice.

4. Prices

All prices shown on the website are listed in EUR (€) and include applicable taxes unless otherwise stated.

Shipping costs are calculated separately during checkout.

5. Payment Methods

We accept secure payment methods including:

PayPal
Credit/Debit Cards
Klarna
Shopify Payments

Payments must be completed before orders are processed and shipped.

6. Shipping

Orders are processed within the stated processing times shown on our website.

Delivery times may vary depending on destination and shipping provider.

CLEANOVA is not responsible for delays caused by customs, carriers, or unforeseen circumstances.

7. Returns & Refunds

Customers have the right to request returns according to our Returns & Refund Policy.

Returned items must be unused and in original condition unless otherwise stated.

8. Right of Withdrawal

Customers within the European Union may have the legal right to withdraw from their purchase within 14 days after receiving the order, in accordance with applicable consumer protection laws.

Detailed instructions can be found in our Returns & Refunds policy.

9. Warranty & Liability

We are liable for defects in accordance with statutory regulations.

CLEANOVA shall not be liable for damages resulting from improper use, misuse, or unauthorized modifications of products.

10. Intellectual Property

All website content including text, graphics, logos, product images, branding, and design elements are the property of CLEANOVA and may not be copied or used without permission.