Shipping & Payment
Shipping & Payment
1. Shipping Information
We currently ship to selected international destinations.
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery times may vary depending on your location and shipping provider.
2. Shipping Times
Estimated delivery times:
- Germany: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
Please note that shipping times may vary during holidays, high-demand periods, or due to customs processing.
3. Shipping Costs
Shipping costs are calculated during checkout based on your location and selected shipping method.
Free shipping promotions may apply to selected orders or regions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your shipment anytime using the provided tracking link.
5. Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer.
6. Payment Methods
We accept secure payment methods including:
- PayPal
- Visa
- Mastercard
- American Express
- Klarna
- Apple Pay
- Google Pay
- Shopify Payments
All payments are processed securely through encrypted payment gateways.
7. Payment Security
Your payment information is protected using SSL encryption and secure payment processing technology.
CLEANOVA does not store your full payment details.
8. Contact
If you have any questions regarding shipping or payment, please contact: