Privacy Policy

1. General Information

Protecting your personal data is very important to us. This Privacy Policy explains how CLEANOVA collects, uses, and protects your information when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this policy.

2. Responsible Entity

CLEANOVA
Tecom Brands
Winterbergstraße. 11
79254, Oberried
Germany

Email: support@cleanovabeauty.com

3. Data We Collect

When you visit our store, we may collect the following information:

Name
Billing & shipping address
Email address
Phone number
Payment information
Order history
IP address
Browser and device information

4. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Send marketing emails (only if consent is given)

5. Payment Providers

Payments on our store are processed securely through third-party payment providers such as:

Shopify Payments
PayPal
Klarna
Credit/Debit Card Providers

Your payment information is encrypted and processed securely.

6. Cookies

Our website uses cookies to improve user experience, analyze website traffic, and support marketing activities.

Cookies help us:

Remember your preferences
Improve website performance
Show relevant advertisements

You can disable cookies in your browser settings at any time.

7. Sharing of Data

We only share your information with trusted partners necessary for operating our business, including:

Payment providers
Shipping carriers
Marketing platforms
Shopify infrastructure services

We never sell your personal data.

8. Your Rights

Under GDPR regulations, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict data processing
Withdraw consent at any time

To request any of these actions, contact us at:

support@cleanovabeauty.com

9. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

10. Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure.